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Home > Store Ratings > Jenson USA Email this page

Jenson USA Detailed Customer Satisfaction Ratings

Ratings Report Card*

Jenson USA Jenson USA

Rated by 50,000 customers since 2000
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.7Customer Support

Customer Certified
Store Information | Report Card & Customer Reviews | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 88% 95% 94%
Neutral 2% 2% 2%
Negative 10% 3% 4%
Write a review
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Overall Satisfaction Ratings

Would shop here again: 8.8
Would shop here again - 8.8 out of 10
Likelihood to buy again from this store
Overall rating: 8.8
Overall rating - 8.8 out of 10
Overall experience with this purchase

Pre-Ordering Satisfaction

Ease of finding what you are looking for: 8.5
Ease of finding what you are looking for - 8.5 out of 10
How easily were you able to find the product your were looking for
Selection of products: 8.6
Selection of products - 8.6 out of 10
Types of products available
Clarity of product information: 8.2
Clarity of product information - 8.2 out of 10
How clear and understandable was the product information
Prices relative to other online merchants: 8.5
Prices relative to other online merchants - 8.5 out of 10
Prices relative to other web sites
Overall look and design of site: 8.3
Overall look and design of site - 8.3 out of 10
Overall look and design of the site
Shipping charges: 7.5
Shipping charges - 7.5 out of 10
Shipping charges
Variety of shipping options: 8.3
Variety of shipping options - 8.3 out of 10
Desired shipping options were available
Charges stated clearly before order submission: 9.0
Charges stated clearly before order submission - 9.0 out of 10
Total purchase amount (including shipping/handling charges) displayed before order submission

Post-Fulfillment Satisfaction

Availability of product you wanted: 8.8
Availability of product you wanted - 8.8 out of 10
Product was in stock at time of expected delivery
Order tracking: 8.9
Order tracking - 8.9 out of 10
Ability to track orders until delivered
On-time delivery: 8.9
On-time delivery - 8.9 out of 10
Product arrived when expected
Product met expectations: 9.0
Product met expectations - 9.0 out of 10
Correct product was delivered and it worked as described/depicted
Customer support: 8.7
Customer support - 8.7 out of 10
Availability/Ease of contacting, courtesy & knowledge of staff, resolution of issue
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