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US Appliance Report Card & Customer Reviews

Ratings Report Card*

US Appliance US Appliance

Rated by 10,000 customers since 2001

  • Overall Rating: 8.1Overall Rating
  • Would Shop Here Again: 8.2Would Shop Here Again
  • On Time Delivery: 8.1On Time Delivery
  • Customer Support: 8.1Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 91% 85% 83%
Neutral 1% 3%
Negative 9% 14% 14%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 06, 2008

very user friendly web site. competitive prices, every time I called to speak with a rep, I was given ample information to make the best purchase for us.
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 05, 2008

There was a mark on the from of the refrigerator. It required buffing to remove.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jul 04, 2008

My overall experience with US Appliance has been very positive. My only negative is that the delivery person would not set the appliance inside the house. Otherwise, everything was great. I am delighted with my new appliance. The quality is superior, the product is a "top-of-the-line" brand, and price was right.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 03, 2008

Great customer service! Very knowledgable and helpful. I didn't mind having to pay the restocking fee....since it was right there in their policy. I already opened a box and disposed of it and they are taking the item back. I needed to order a different product.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 03, 2008

I am impressed with the ease and comfort ordering the appliance through the internet.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Jul 03, 2008

The delivery team was supposed to provide me with "white glove" service - delivering and placing my appliances where they needed to go. The delivery team never called ahead to confirm a time and they ultimately arrived at a time that they were advised to avoid. The team almost dropped the appliances off the back of the truck. They did not appear... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 02, 2008

Product as described, looks like it will last.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 02, 2008

It's a sausage stuffer not a limo. It arrived on time because I was not waiting for it on the edge of my chair. It came when it came, tomorrow would have been on time too. It is anticipated that it will do the job for which it is designed, however if you would like to ask me again,when I have had a chance to utilize it, I will be happy to give you my... More
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 01, 2008

This merchandise took almost a month to deliver. A ossibility like this should be noted in sales materials on merchant's web page.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 30, 2008

Their customer service is GREAT! Very help, pleasant and nice to deal with. Many thanks for your help.
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