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MacMall Report Card & Customer Reviews

Ratings Report Card*

MacMall MacMall

Rated by 10,000 customers since 2001

  • Overall Rating: 8.4Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 7.9Customer Support

Customer Certified

Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 83% 91% 88%
Neutral 4% 1% 4%
Negative 13% 8% 8%
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*Ratings are for the past 90 days only.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 02, 2008

The product manuel did not address the issue I had with operation. Your customer service resolved it very quickly.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 30, 2008

While I was first concerned about the rebate process, it went fairly easily. All of my items arrived on time and MacMall kept me posted of my order status as well as calling me at home to confirm my order. The service was amazing!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 30, 2008

Found customer support to be very polite and easily explained the issue to which I was contacted via email about my order.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 29, 2008

It'd be nice if MacMall gave out the tracking codes for packages it shipped for more convenient tracking. MacMall is unusual in its hiding of tracking information and I'm not really sure what that accomplishes.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 29, 2008

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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 29, 2008

Very good experience!
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by qurawa, Jun 27, 2008

My letter to MacMall: I have been trying to get the $150 rebate for the MacBook Pro that i bought in December 2006. That is more than 6 months. I have a received the conformation that MacMall have received the coupon on Jan,3 2008 signed by Joshua Mullens. Ever since i have been calling the customer service, where i have been abused, dissed, made... More
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 3.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 25, 2008

Item was a back order from April. Received 6/24/08. I was contacted and given the opportunity to cancel my order but I decided to wait. Price was very good, and I was in no hurry to receive it.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 23, 2008

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1 out of 1 people found this review helpful.

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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Jun 23, 2008

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