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Musician's Friend Report Card & Customer Reviews

Ratings Report Card*

Musician's Friend Musician's Friend

Rated by 500,000 customers since 2000

  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 8.6On Time Delivery
  • Customer Support: 8.6Customer Support

Customer Certified

Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 88% 89% 89%
Neutral 3% 3% 4%
Negative 9% 8% 7%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 04, 2008

I have never had such a good experience with any other on line purchasea as I have had with musician's friend, I have bought again and again and will continue to do so. I will recommend musician's friend every time i get the chance to do so. Thank you Thank you Thank you
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Jul 04, 2008

ONe week after order was placed, website showed "order being packed." Two calls to customer service revealed one product "may be backordered" but shop supervisor will put on "must ship" list. Product still did not ship. Third call got all correct info, product shipped and we are happy. It just took a little nudging.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 04, 2008

Great Product, Quality better than advertised--great price! Thanks!
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 04, 2008

There were 4 items in my order. When package arrived there was only one item recieved but invoice showed all items were in package. I contacted customer support and they were very helpfull. They corrected the problem and even sent it second day air. Shortly thereafter I received an email stating that one item was then out of stock. Presently I have received... More
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 04, 2008

The package was in Buffalo, 25 miles from my house. Then, it was shipped to Syracuse, 150 past my house. This added 24 hours to the delivery.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 04, 2008

Musicians Friends is the best place to buy Music gear
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 3.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Jul 04, 2008

One item noted as backordered for shipment on 7/3. As of 7/3, no indication of shipment.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jul 04, 2008

I recieved my guitar with scratches and a large scuff in the pickguard. If my original intent wasn't to replace the pickguard anyway, I would be a very upset customer. The damage is localized specificaly on the pickguard which leads me to believe it is an Ibanez quality control problem.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 04, 2008

Very fast delivery!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Jul 04, 2008

The purchase was great. The item was put on sale just a few days after my order and I emailed customer support about a price adjustment and have not had a response.
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