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FTD.COM Report Card & Customer Reviews

Ratings Report Card*

FTD.COM FTD.COM

Rated by 5,000 customers since 2000

  • Overall Rating: 7.4Overall Rating
  • Would Shop Here Again: 7.5Would Shop Here Again
  • On Time Delivery: 8.2On Time Delivery
  • Customer Support: 7.3Customer Support

Customer Certified

Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 100% 85% 77%
Neutral 4%
Negative 15% 19%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 02, 2008

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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 27, 2008

I don't know how long the flowers lasted. I sent them to a friend out of state. There was no option to choose "I don't know' in the survey.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Schmoward, Jun 25, 2008

I would NEVER order from these guys again. They ran my order through twice then refused to refund the full amount of the second order. Apparently there system COULDN'T make such a mistake, it must have been me! I should have been grateful that they were doing me a favor by giving me any money back! If you want flowers delivered, best to call... More
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Susan, Jun 19, 2008

I will NEVER order from FTD again. My boss had a very tragic death in his family when his twin brother suddenly passed away. We are in the US and his brother passed away in the Netherlands. I ordered flowers to be sent to the Netherlands from the company via FTD. The very expensive flower arrangement was ordered 2 days prior to the service which... More
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by KBrunori, Jun 18, 2008

FTD did not deliver the correct plant to my mother for Mother's Day and refused to correct the situation when notified. I will never do business with them again since they care so little for their customers once they have their money.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 17, 2008

Thank you for your reliable service.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jun 16, 2008

I don't like receiving repeated emails to take a survey following a purchase. I purchased flowers for a funeral I was unable to attend. I have to assume they met my expectations. However, having to explain this for you so I will stop receving reminder emails has greatly reduced my originally positive experience with FTD.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 16, 2008

It would be really nice to send a follow-up e-mail to the person ORDERING the flowers to let them know that the person RECEIVED their flowers on time.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Jun 12, 2008

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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 12, 2008

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Top Selling Products from FTD.COM

One of a Kind Earrings

Let her know that she is "One of a Kind" with these delicate earrings. They are hand wired to sterling silver french hooks connecting these beautiful stones of purple amethyst briollettes, freshwater pearls and light yellow Swarovski crystals. They

$37.99

Luck Be a Lady Pearl & Swarovski Crystal Bracelet

The Luck Be a Lady bracelet is a stunning strand of freshwater pearls intertwined with Sarovski crystal rondelles. This bracelet measures approximately 6-inches in length, and is adjustable to 8-inches

$59.99

Promise of the Skies Flower Bouquet

As colorful as a rainbow after a long storm, this bouquet bursts and pops with all of Mother Nature's bounty. A mix of Stargazer lilies, light pink Asiatic lilies, orange Gerbera daisies, purple and pink Orinoco poms and yellow freesia, this bouquet

$49.99

The FTD Thinking of You Flower Bouquet

Let someone know you're thinking of them. Beautiful Leonidas and yellow roses cozy up with orange Asiatic lilies in this lighthearted bouquet. Flowers spill over onto the creamy background of this vintage style ceramic pitcher. Handpainted with red and

$46.99

Lucky Bamboo

Our 5 stalks of easy care Lucky Bamboo are a great gift for any occasion. Legend says a gift of living bamboo brings good fortune, hence the name Lucky Bamboo. Includes 5 stalks approximately 6-8 inches high, tied together with a lucky gold band, a

$30.99

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