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Ann Taylor LOFT Report Card & Customer Reviews

Ratings Report Card*

Ann Taylor LOFT Ann Taylor LOFT

Rated by 125,000 customers since 2005

  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 92% 91% 90%
Neutral 3% 4% 5%
Negative 5% 5% 5%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Dec 14, 2009

I ordered the top in Nov and just received it in Dec when the girl told me it only takes a week.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Dec 14, 2009

GOOD VALUE, MY WIFE SHOPS AT YOUR RETAIL STORE
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 14, 2009

Love shopping online at the LOFT. I usually shop at the LOFT store in Tampa with my daughter when I visit her. Love the sales!
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 14, 2009

I love Ann Taylor LOFT clothing.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 14, 2009

Received my order ahead of schedule. Didn't have to take time to run to the store.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Dec 14, 2009

I've been shopping at Loft for years, and the quality seems to have gone down, while the price has gone up. The cardigan that I ordered seemed surprising thin and cheap- Wal-mart quality. Was pleased with the fit; otherwise I would have returned it.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 14, 2009

I thought I was in the petite section online, but when the order came it was not petite. I would have kept the jeans if I could have it in a petite size for free shipping.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 14, 2009

Thanks, I have no issues.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Dec 14, 2009

Loft sent a dress whose size was not accurate. I returned it to the store and was not credited shipping despite this being a warehouse quality control issue.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 14, 2009

Excellent, I recommend it!!!!!!!
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